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Pursuant to Article 10 of the Consumer Protection Act (Official Gazette Nos. 41/14, 110/15, 19/22, 59/23), we inform consumers that written complaints may be submitted in writing at our business premises, in which case we will confirm receipt of the complaint in writing without delay.

A written complaint may also be sent by post to the following address: Gradsko poduzeće d.o.o., Obala Ive Juričev Cota 10, 22211 Vodice, or by e-mail to: info@parking-vodice.com.

We will provide a written response to your complaint no later than 15 days from the date of receipt of the complaint, to the exact address provided by the consumer.

Pursuant to Article 27 of the Consumer Protection Act (“Official Gazette”, Nos. 19/22, 59/23), we inform consumers that, after receiving a response to a written complaint, or after the expiry of the deadline for the trader to respond to the written complaint if the trader has not provided the consumer with a response within the period referred to in Article 10, paragraph 6 of this Act, the consumer may submit an appeal to the Consumer Complaints Committee within 8 days from the date of receipt of the written response, or within 8 days from the expiry of the deadline for submitting the response.

The appeal may be submitted in person at the business premises of Gradsko poduzeće d.o.o., by post to the following address: Gradsko poduzeće d.o.o., Obala Ive Juričev Cota 10, 22211 Vodice, or by e-mail to: povjerenstvo@parking-vodice.com.

You will receive a response within 30 days from the date of receipt of the appeal.